FAQ

Do you offer Wholesale?

Yes we do!  If you would like to stock our items in your store or have questions about our Wholesale Prices please email us hello@palsapparel.ca

What Quality Can I Expect?

PALS Apparel uses the highest quality premium garments we can find. They will be the comfiest and softest 100% cotton apparel you own.

When Will My Order Ship?

All of our apparel is made to order which can take time. We try to have items ready to ship in 3-5 business days Monday-Friday (Excluding Holidays).

Sometimes we may take longer because of circumstances out of our control i.e. supplier can't keep up with demand or holiday season. But if this happens we will inform you over email.

How Long Does Shipping Take?

Most items are shipped using Canada Post Untracked Standard Shipping. Orders that are tracked will be provided a tracking number via email once it has shipped.

The following delivery times are estimates, based on the average of our past recent orders:
• Canada (6-10 Business Days)
• USA (10-15 Business Days)
• International (2-4 weeks)  
Shipping times are not guaranteed as they are controlled by Canada Post
See Our Shipping Policy Here

How Can I Pay?

We currently accept Visa, Mastercard, Amex, and PayPal as payment methods.

Do You Offer Gift Cards?

We Do! We offer Digital Gift Cards Here

Can I Cancel or Modify My Order?

Unfortunately we are unable to change or modify any orders after they have been placed. You will need to submit a new order if you would like to modify your purchase. You can email us at hello@palsapparel.ca and our customer care team will be happy to assist you further.

How Much Does Shipping Cost?

If you spend over $100 shipping is Free for Canada and the USA. Otherwise shipping costs are calculated by weight of each item and standard shipping fee will apply. Please see our Shipping Policy Here

How Can I Return My Item?

We are sorry to hear that you didn't like your order. You have 14 days after receiving your item to request an exchange or store credit. If you would like to open a return claim please email us hello@palsapparel.ca

See our Return Policy Here