Politique d'expédition

Shipment Processing Time

All orders are made to order and processed within 3-5 Business Days. (Excluding Holidays)

We use Canada Post to ship all of our orders. They do not deliver on weekends or holidays. If we are experiencing a high amount of orders and your order will be delayed, we will contact you via email.

Shipping rates and delivery estimates

Most items are shipped using Canada Post Untracked Standard Shipping. Orders that are tracked will be provided a tracking number via email once it has shipped.

The following delivery times are estimates, based on the average of our past recent orders:
• Canada (6-10 Business Days)
• USA (10-15 Business Days)
• International (2-4 weeks)  
    We offer a standard shipping rate based on weight within Canada.
    Online orders within Canada over $75 CAD qualify for Free Shipping.  
    All US or international shipping charges apply.

    Customs, duties, and taxes

    PALS Apparel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    Damages

    PALS Apparel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.