Shipment Processing Time
All orders are made to order and processed within 3-5 Business Days. (Excluding Holidays)
We use Canada Post to ship all of our orders. They do not deliver on weekends or holidays. If we are experiencing a high amount of orders and your order will be delayed, we will contact you via email.
Shipping rates and delivery estimates
Most items are shipped using Canada Post Untracked Standard Shipping. Orders that are tracked will be provided a tracking number via email once it has shipped.
• USA (10-15 Business Days)
• International (2-4 weeks)
Customs, duties, and taxes
PALS Apparel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
PALS Apparel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.